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Planet Mobility Complaint - Lexus Light - lexus light scooter
Planet Mobility Complaint

Planet Mobility Complaint

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Lexus Light - lexus light scooter


Bought a Lexus Light scooter costing over $1500.00 in Nov '09
Free trail for 30 days, no questions free return.
Canceled before order was shipped and told it was not ordered. It arrived 3 days later, called the next day to have them pick it up, no warranty card which was suppose to be for 3 yrs, did not come with all they promised, lacked power to go up incline on my street. Planet mobility said someone would come to pick it up in 3 days, they never came. Called the company over and over and finally got a live person who told me to have my credit card co dispute the charge. My credit card company told me I had to wait two weeks. Meanwhile I kept calling the company, no live persons, no return calls as promised by Planet Mobility. My credit card co told me there were numerous complaints about the company. I have temporarily had this charge removed until this is settled between credit card co and planet mobility. This is a very unstable co and also goes under another name. It is now over 30 days
BUYER BEWARE THIS IS A TERRIBLE COMPANY


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Comments


obaker1 says: (9 years ago)
 0
purchased a door opener but would fit our storm door (I was assured that it would!) I called for instructions to return it and followed those instructions to the letter. They received the door opener on 11/09/2009 per the tracking #s. I have called sent emails to no avail, as of 12/25/2009 I haven't received the refund of $625.00 or a reply to my emails or telephone call to their computerized answering service. The service by this company that is supposed to service those in need is CRIMINAL!!!




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